Send Us Your Complaints

relevant document copies if have.

If you are not satisfied with the Complaints Handling or you are dissatisfied with the final response you have received, you can write to The Financial Ombudsman Service (FOS) - Alternative dispute resolution at

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Address

The Financial Ombudsman Service (FOS), Exchange Tower London E14 9SR

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Complaint Form

https://help.financial-ombudsman.org.uk/help

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Phone & Fax

0800 023 4567
0300 123 9123

Important Instructions

  1. We will acknowledge the receipt of your complaint in writing within 48 hours and confirm who will handle your complaint, and how you can contact them.
  2. We shall investigate your concerns and respond to you promptly and at the latest within 15 days of receipt of the compliant. In exceptional situations, if the answer cannot be given within 15 business days for reasons beyond our control, we will send a holding reply, clearly indicating the reasons for a delay in answering to the complaint and specifying the deadline by which we will receive the final reply.
  3. In any event, the deadline for receiving the final reply shall not exceed 35 business days.

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